SOUK offers a delivery service to your home or office anywhere in New Zealand.
Delivery times and prices may vary depending on the weight, size of the item and the delivery location.
Additional fees will also be payable where items are delivered to Apartment Buildings or difficult access locations and /or deliveries exceed 4 cubic metres.
In some instances, it is possible to collect furniture items from our Auckland warehouse.
We offer free shipping on orders less than 0.12m3 to Auckland customers. Delivery fees are automatically calculated based on the cubic meterage of your order and the NZ region to which it is being delivered.
On the day prior to the delivery, you will contacted to make a delivery booking and provide you an approximate 3 hour delivery window. PLEASE NOTE: Exact delivery times are not possible. Should you not confirm your delivery with the carrier your booking will be cancelled.
Receiving your delivery – IMPORTANT - CHECK YOUR PURCHASE
Drivers will place the items in the desired location as directed and then ask you to sign for receipt of the merchandise in good order. Please note that the delivery company does not unwrap your goods or remove packaging.
It is important that you check your delivery before signing for it, check your goods match your Sales order and only sign if you are completely satisfied with the condition of the cartons or packaging. Check your goods thoroughly before signing for them. This may be a waiver of your rights to claim afterwards. You have the right to reject the delivery if you believe there are issues with the product.
If there are any discrepancies please highlight and document on the delivery docket before you sign.
The delivery staff will follow the delivery instructions you have supplied to our Sales Assistant. We cannot be held responsible for any loss of goods left unattended at your request. Please secure any dogs you may have – thank you.
STANDARD DELIVERY TERMS
Please advise in the 'Note to SOUK' (Image for your reference below) at time of purchase of the entry point for your delivery and any access details (e.g. number of stairs, security details, etc.).
PLEASE NOTE these are based on unrestricted access to a ground floor location point of your furniture. Difficult access (over balconies, spiral staircases, multi-storey buildings etc.) will require additional manpower, time and equipment which will incur additional charges.
As the customer, it is your responsibility to let us know of any special arrangements required to the Sales Assistant at time of purchase.
CHECK THE SIZE OF YOUR PURCHASE
It is important you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances. Our website contains the relevant dimensions to ensure your purchase will fit into your home. Any redelivery required due to access will incur additional delivery charges and are payable prior to rebooking.