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Delivery Service 

Souk Collective offers a delivery service to your home or office anywhere in New Zealand. 
Delivery times and prices may vary depending on the weight, size of the item and the delivery location.

Delivery Fees 

Delivery charges for furniture items are based on postcode and product volume. Charges are displayed on the checkout page prior to payment. To view the overall delivery cost of all items in your order, please ensure all items have been added to your shopping cart, and that your delivery region and postcode are entered correctly.

Offshore Islands

Please note that Waiheke Island or any other off shore island is excluded from normal shipping rates, please contact us for a quote prior to ordering if you wish delivery to an offshore island.

On the day prior to the delivery, you will contacted to make a delivery booking and provide you an approximate 3 hour delivery window. PLEASE NOTE: Exact delivery times are not possible. Should you not confirm your delivery with the carrier your booking will be cancelled.

Receiving your delivery – Important - Please check your purchase
Drivers will place the items in the desired location as directed and then ask you to sign for receipt of the merchandise in good order. Please note that the delivery company does not unwrap your goods or remove packaging. 
It is important that you check your delivery before signing for it, check your goods match your Sales order and only sign if you are completely satisfied with the condition of the cartons or packaging.  Check your goods thoroughly before signing for them.   This may be a waiver of your rights to claim afterwards.   You have the right to reject the delivery if you believe there are issues with the product.
If there are any discrepancies please highlight and document on the delivery docket before you sign.
The delivery staff will follow the delivery instructions you have supplied to our Sales Assistant.  We cannot be held responsible for any loss of goods left unattended at your request.  Please secure any dogs you may have – thank you.

Check the size of your purchase

It is important you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances.  Our website contains the relevant dimensions to ensure your purchase will fit into your home.